PRIVACY POLICY
Akara Group Pty Ltd trading as Allworks Property Services
ABN: 93 687 238 295
Effective Date: 7 August 2025
1. Introduction
Akara Group Pty Ltd trading as Allworks Property Services ("Allworks", "we", "us" or "our") is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information across our website, online platforms, and business operations.
2. What Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Business name and address
- Job title or role
- Project information or service enquiries
- Payment or invoicing information
- Any other personal information voluntarily provided to us
We may also collect non-identifiable data such as browser type, pages visited, and other analytics data when you interact with our website.
3. How We Collect Information
We collect personal information through:
- Contact forms on our website
- Email or phone correspondence
- Social media platforms
- Direct engagement or service delivery
- Cookies, analytics, and tracking tools (e.g., Google Analytics)
4. Why We Collect Your Information
- We collect and use your information to:
- Provide and deliver our services
- Respond to enquiries or requests
- Manage client relationships and accounts
- Process payments and invoices
- Improve our website and user experience
- Market our services (where you have consented)
- Comply with legal obligations
5. Disclosure of Your Information
We may disclose your personal information:
- To our employees, contractors, and service providers for the purposes outlined above
- To regulatory authorities, if required by law
- To third parties only with your consent or as required by law
We do not sell or rent your personal information to any third party.
6. Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes both physical and digital safeguards.
7. Access and Correction
You have the right to access the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. To request access or correction, please contact us using the details provided below.
8. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience. Cookies help us analyse traffic, personalise content, and improve performance. You can choose to disable cookies in your browser settings. We also use third-party tools like Google Analytics to track anonymous usage data.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of those third parties.
10. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us. We take all privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Akara Group Pty Ltd trading as Allworks Property Services
Email: hello@allworkspropertyservices.com.au
Phone: +61 402 277 024
Address: 1 Sussex Street, Barangaroo, NSW 2000
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