Tenant expectations have changed. Is your building keeping up?

Not long ago, property management was about the basics: working lifts, clean common areas, and prompt repairs. In 2025, the bar has shifted. Tenants, whether in strata, commercial, or mixed-use developments, now expect more than maintenance. They expect an experience.

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That means transparency. Tenants want to log an issue and see instantly that it’s being actioned. It means responsiveness. Hours, not days, is the new standard for communication. It means accountability. Safety certifications, energy performance, and compliance aren’t just technical requirements, they’re part of how tenants measure whether a property is being properly managed.

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For strata and facility managers, this shift is both a challenge and an opportunity. Buildings that fail to meet expectations risk higher turnover and reputational damage. Those that adapt by embracing digital platforms, predictive maintenance, and clear communication, strengthen tenant trust and attract long term occupancy.

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In today’s market, tenant satisfaction is no longer separate from property performance. It’s at the heart of it.

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